We hope that you love your purchase but understand that sometimes things just aren’t right. Our Watch Specialists’ Returns Policy means that you have 14 days from receipt of the product to let us know you want to return an item, and a further 14 days to return the product directly to the retailer for a refund, subject to the exclusions outlined below.
The below are non-cancellable and non-refundable:
To return your product/s, please follow these simple steps:
If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through Watchspecialists.com.
As soon as your returned products have been received by the Watch Specialist, we will be notified of the return. We will then contact you by email to let you know that your return has been received and your refund has been processed. Please allow 3-5 working days for the refund to be processed by your payment provider.
If you would like to know exactly when your return is received by the Watch Specialist we would advise sending your returns by a tracked service.
If your product is damaged, faulty, or you have received an incorrect product, Watchspecialists.com will refund the cost of return shipping if you are asked to return it back to the Watch Specialist. However, this must be reported using our Returns Request Form and the Support team will assist from there. Faulty items must be returned in their original packaging.
If you are returning a product for any other reason (e.g. it is different to expected or doesn’t fit), we are unable to cover the cost of return.
Our Support team will always get in touch when a refund is due or has been requested. Once we have confirmed the refund has been processed please allow 3-5 working days for the funds to be received back into your payment account.
Please email us: firstname.lastname@example.org.
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