Returns

What is your Returns Policy?

We hope that you love your purchase but understand that sometimes things just aren’t right. We offer a 28 Day Returns Policy. You have 14 days from receipt of the product to let us know you want to return an item, and a further 14 days to return the product directly to the retailer for a refund, subject to the exclusions outlined below.

What products can’t I return to the Watch Specialist?

The below are non-cancellable and non-refundable:

• Personalised products and products made to order
• Special order straps
• Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.

I would like to return my product to Watch Specialists, what do I need to do?

To return your product/s, please follow these simple steps:

1. Contact us to advise us that you wish to make a return.
2. Fill in the Contact US form, advising us of your reason for returning the product, adding any additional relevant information.
3. Wait for us to reply confirming the address to return the item to (as the address varies depending on the vendor).
4. Send your product back, within 14 days of notifying us of your intention to return. We recommend you send your product using Royal Mail Tracked post, and retain proof of postage just in case anything goes missing. Returns are at your cost.
5. Ensure returned products are sent and received in their original packaging and in a re-sellable condition.
6. For customers returning goods from outside of the EU and/or needing to produce a customs declaration, goods MUST be marked as “Returned goods” with ZERO commercial value. Failure to do so, or to declare any value on the shipment may result in import duty and/or taxes being applied to the returned goods which will be deducted from any refunds payable or recharged to your payment method
7. On receipt of the returned product, the Watch Specialist will let us know to refund your payment to your original payment method. You should receive your refund within 3-5 working days of the retailer notifying us. We will contact you if there is an issue with your return.

Can I return a product for an exchange instead of a refund?

If you wish to exchange a product, please return your item following the standard returns procedure and place a new order for your replacement item through Watchspecialists.com.

Have you received my returns?

As soon as your returned products have been received by the Watch Specialist, we will be notified of the return. We will then contact you by email to let you know that your return has been received and your refund has been processed. Please allow 3-5 working days for the refund to be processed by your payment provider.

If you would like to know exactly when your return is received by the Watch Specialist we would advise sending your returns by a tracked service.

Return Shipping Refunds

If your product is damaged, faulty, or you have received an incorrect product, Watchspecialists.com will refund the cost of return shipping if you are asked to return it back to the Watch Specialist. However, this must be reported to us and the Support team will assist from there. Faulty items must be returned in their original packaging.

If you are returning a product for any other reason (e.g. it is different to expected or doesn’t fit), we are unable to cover the cost of return.

When will my refund come through?

Our Support team will always get in touch when a refund is due or has been requested. Once we have confirmed the refund has been processed please allow 3-5 working days for the funds to be received back into your payment account.

I have further questions on your Returns policy

Please email us: support@watchspecialists.com.